Legal & Privacy

Privacy Policy

How Horizon Luxe Travel & Tours collects, uses and protects your personal information

When you plan a trip with us, you trust us with personal details. This policy explains what we collect, why we need it, who we share it with and the choices you have, in plain English.

Last updated: 10 October 2026Approx. 9 min read

Collect

What We Collect

Contact details, trip preferences and the traveller information suppliers need to confirm your bookings.

Use

Why We Use It

To plan your trip, make bookings, support you while you travel and improve our service.

Who We Share It With

Only the airlines, hotels, tour providers and partners needed to deliver your trip. We never sell your data.

Control

Your Rights

You can ask to see, correct, delete or move your data, and opt out of marketing at any time.

On this page

Welcome to Horizon Luxe Travel & Tours (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website at https://horizonluxe.co.uk/, contact us, or use our travel planning, booking and tour services.

We respect your privacy and handle your information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Please read this policy together with our Cookie Policy, which explains how our website uses cookies.

If anything here is unclear, or you would like to talk to us about your information, you can contact our team at any time.

01. Who We Are

Horizon Luxe Travel & Tours is a travel planning and tour company based in Borehamwood, Hertfordshire. We design itineraries, arrange flights, trains, hotels, villas, rental cars and cruises, organise tours and transfers, and support travellers before, during and after their trips. You can read more about our company on our website.

For the purposes of UK data protection law, we are the “data controller” of the personal information described in this policy. That means we decide how and why your information is used.

Horizon Luxe Travel & Tours

32 Heaton House, Borehamwood, Hertfordshire, WD6 1BF

Phone & WhatsApp: 07425 249937

02. Personal Information We Collect

The information we collect depends on how you use our website and services. The table below summarises the main types.

Type of information	Examples	Why we need it
Contact details	Name, email address, phone or WhatsApp number, postal address	To reply to enquiries and arrange your trip
Trip preferences	Destinations, travel dates, number of travellers, budget and interests	To design your itinerary and prepare quotes
Traveller and booking details	Names as shown on travel documents, dates of birth, and passport or ID details where a booking requires them	Airlines, hotels and other suppliers need these to confirm bookings
Payment information	Billing details and payment confirmations	To take payment and keep accurate booking records
Communications	Messages, emails, WhatsApp chats and notes from calls with our team	To support you and keep a record of what was agreed
Support while travelling	Emergency contacts and assistance requests made through our 24/7 concierge hotline	To help in an emergency, with medical referrals or with lost luggage
Feedback and loyalty	Survey responses, loyalty rewards and future travel credit details	To improve our services and manage rewards
Website and device data	IP address, browser, device type, pages visited and cookie data	To keep the site secure and understand how it is used

Sensitive information

Some trips need us to know about health, dietary, accessibility or mobility needs, for example to arrange accessible accommodation or a medical referral. We only collect this kind of information when you choose to give it to us and we need it to arrange your trip.

We handle it with extra care, use it only for that purpose and share it only with suppliers who need it to meet your requirements. Where the law requires it, we ask for your explicit consent first.

03. How We Collect Your Information

We collect personal information in three main ways:

Directly from you when you call us, message us on WhatsApp, send an email, complete a form on our contact page, or book and manage a trip with us.
Automatically when you browse our website, through cookies and similar technologies.
From others such as a travel companion or family member who books on your behalf, and from airlines, hotels and other suppliers when they confirm or change a booking.

If you give us information about other people, such as the other travellers in your group, please make sure they know you are sharing it and are happy for you to do so.

04. How and Why We Use Your Information

We only use your personal information when we have a lawful reason to do so. The table below explains what we do and the lawful basis we rely on.

What we do	Our lawful basis
Respond to your enquiries and plan your trip	Taking steps at your request before a contract, and our legitimate interest in running our business
Make and manage bookings with airlines, hotels, tour providers and transfer companies	Performing our contract with you
Take payments and keep accounting records	Performing our contract with you, and our legal obligations
Support you while you travel, including emergency assistance	Performing our contract with you, our legitimate interests, and protecting your vital interests in an emergency
Send news, offers and travel ideas	Your consent, or our legitimate interest in keeping past customers informed, where the law allows
Run feedback surveys, loyalty rewards and travel credit	Our legitimate interests, or your consent where required
Understand how our website is used and improve it	Your consent for non-essential cookies, and our legitimate interests for essential site operation
Keep our systems secure and prevent fraud	Our legitimate interests and our legal obligations
Use health, dietary or accessibility information you provide	Your explicit consent, or another condition permitted by law

For example, when you ask about group event travel and ticketing, we use your details to prepare options, tickets and transfers that match your plans.

05. Marketing and Communications

We may contact you with news, special offers and travel ideas by email, phone, text message or WhatsApp where you have agreed to hear from us, or where the law allows us to contact existing customers about similar services.

You can opt out at any time by using the unsubscribe link in our emails, replying “stop”, or contacting us. Opting out of marketing will not stop us sending you messages that are needed to deliver a booking or support you on a trip.

06. Who We Share Your Information With

We do not sell your personal information. We share it only where it is needed to deliver your trip, run our business or meet our legal duties.

Travel suppliers and local partners

To make your bookings, we share the necessary details with:

Airlines, rail operators and cruise lines
Hotels, resorts and villa owners
Rental car companies and transfer providers
Tour operators, guides and activity providers
Local concierge and support partners

These organisations use your information under their own privacy policies, so we encourage you to read them.

Service providers

We use trusted companies to help us run our website and business, such as website hosting, email and messaging tools, payment providers, analytics and customer support services. They may only use your information to provide their services to us.

Legal and regulatory reasons

We may disclose information to professional advisers, insurers, regulators, law enforcement or other authorities where we are required to by law, or to protect our rights, customers or business.

07. International Transfers

Travel often means your information has to go outside the United Kingdom, for example to a hotel, airline or tour provider in your destination country.

Where we send personal information abroad, we do so only as needed to deliver your trip or run our services, and we take steps to protect it as UK data protection law requires, such as relying on adequacy regulations or approved contractual safeguards where available.

08. How Long We Keep Your Information

We keep personal information only for as long as we need it for the purposes set out in this policy, including to meet legal, tax, accounting and reporting requirements.

Enquiries that do not lead to a booking are kept for a limited period so we can follow up and answer questions.
Booking and payment records are kept for as long as needed to provide our services and meet our legal and accounting duties.
Marketing details are kept until you opt out or ask us to stop.

When we no longer need your information, we delete it or anonymise it securely.

09. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access and disclosure. These include limiting access to the people who need it and using trusted service providers.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you think your information has been compromised, please tell us straight away.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep the site working, understand how it is used and, where you agree, support marketing. You can accept or decline non-essential cookies using the notice shown on your visit.

For full details of the cookies we use and how to manage them, please read our Cookie Policy.

11. Your Data Protection Rights

Under UK data protection law you have the following rights over your personal information:

Access: ask for a copy of the information we hold about you.
Correction: ask us to fix information that is inaccurate or incomplete.
Erasure: ask us to delete your information in certain circumstances.
Restriction: ask us to limit how we use your information.
Objection: object to us using your information for our legitimate interests or for direct marketing.
Portability: ask for your information in a portable format, or ask us to send it to another organisation.
Withdrawing consent: withdraw consent at any time where we rely on it, without affecting past use.

To use any of these rights, contact us or call 07425 249937. We may need to confirm your identity first, and we will aim to reply within one month.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children through our website.

Where a trip includes children, their details are provided by a parent or guardian who is making the booking, and we use them only to arrange the trip.

13. Third-Party Links

Our website may link to other websites, such as suppliers, social media platforms and booking tools. We do not control these websites and are not responsible for their privacy practices. We recommend reading the privacy policy of any site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or the way we handle information.

The latest version will always be on this page, together with the revised “Last updated” date, currently 10 October 2026. We encourage you to check it from time to time.

15. Contact Us and Complaints

If you have questions about this Privacy Policy or how we handle your personal information, please get in touch: